- Free Shipping on Orders Over $150: Enjoy free shipping on orders over $150, before taxes and shipping costs.
- Shipping Fees for Orders Under $150: Orders under $150 will have shipping calculated and applied automatically at checkout.
Shipping policy
What are the shipping rates for non-furniture items?
Shipping within Canada:
We primarily ship with UPS, and Canada Post, depending on your location for the best service. Once your order is packed and picked up, you’ll receive tracking details via email.
Delivery Time:
Orders typically arrive within 3 to 9 business days. Please note, this is an estimate from our carriers and may vary, especially during peak seasons. Thank you for your understanding!
Product Exclusions:
Some items are excluded from our free shipping promotion due to their size and weight. Their shipping costs will be automatically calculated at checkout. Don’t worry, you’ll see any exclusions noted in the product description!
International Shipping:
Shipping Destinations: We currently ship to the following countries:
Australia, Austria, Belarus, Belgium, Bulgaria, Canada, Czech Republic, Denmark, Finland, France, Germany, Ireland, Italy, Japan, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Spain, Sweden, Switzerland, and the United Kingdom.
Please Note: We do not currently ship to the United States due to customs and import regulations.
Shipping Rates: Shipping costs are calculated automatically at checkout.
Our Carrier: International orders are shipped with Canada Post. Once your order has been packed and collected, you'll receive a tracking email.
Estimated Delivery: Most orders arrive within 7–20 business days, depending on the destination. Delivery times are estimates and may vary, especially during peak seasons or customs processing.
Duties & Taxes: International orders may be subject to customs duties, taxes, or import fees. These charges are the responsibility of the customer and are determined by your country's customs authority.
Oversized & Heavy Items: Larger or overweight items are shipped via Canada Post, and applicable duties and import fees may apply.
Exceptions: Furniture is available within Canada only.
Some products may have additional shipping restrictions or specific duty requirements. Please refer to the individual product description for details.
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Local pickup: Free for collection from our Canmore store (usually ready within 24 hours).
- Furniture: See more details below.
What about shipping furniture?
| BOW VALLEY DELIVERY | PRICE | DETAILS |
|---|---|---|
| Tier 1 | $50 | 1 piece: Accent Chair, Stool, Side Table, Lamp, Console, Desk |
| Tier 2 | $100 | 1 piece: Sofa, Dining Table, Large Chair, Bed, Sofa-Bed |
| Tier 3 | $150 | 2+ pieces |
| Tier 4 | $175 | 10+ pieces |
| Tier 5 | Free | Full Project / Full Home (20+ pieces) |
| CALGARY DELIVERY | PRICE | DETAILS |
|---|---|---|
| Tier 1 | $80 | 1 piece: Accent Chair, Stool, Side Table, Lamp, Console, Desk |
| Tier 2 | $150 | 1 piece: Sofa, Dining Table, Large Chair, Bed, Sofa-Bed |
| Tier 3 | $175 | 2+ pieces |
| Tier 4 | $200 | 10+ pieces |
| Tier 5 | Free | Full Project / Full Home (20+ pieces) |
Our services include the complete assembly of your furniture in your space and the removal of all packaging, leaving your home neat and tidy.
All our deliveries are coordinated with local delivery partners and are scheduled based on their next availability.
A Stonewaters team member will contact you with proposed delivery dates or to arrange an alternate date if needed.
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Other Canadian Regions: For locations outside the specified areas above, our team will assess the situation and offer either drop shipping services or tailored shipping options to best suit your needs.
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US and International Shipping: We do not offer shipping on furniture at the moment.
- Local Pick Up: Free collection from our Canmore locations, Stonewaters Downtown or Spaces. Our team will notify you when it’s ready.
