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FURNITURE CARE GUIDE

Make your home furniture last a long life of experiences.

WOOD & VENEER WOOD

Wood is an organic porous material. It is normal that wooden pieces vary with light and temperature causing colour changing, cracking or splitting. 

General care instructions:
  • Use a damp lint-free cloth to wipe surfaces, followed always by a dry cloth. Frequent dusting will help prevent damages in the wood surface. 
  • To remove grease spots or stains, use a mild water-based soap with a damp cloth, followed by a dry cloth. We recommend using soaps that are specified for wooden surfaces.
  • Make sure to wipe immediately any spilled liquids on wood or veneer, as these materials are very sensitive to water and high doses of liquids.
  • Once a year, it is recommended to polish your wooden pieces to enhance their finish and endurance.
  • Always use coasters or runners to avoid placing cups, pots, glasses or serving dishes straight onto the wooden surface.

METAL, ACRYLIC & HIGH GLOSS

General care instructions:
  • Use a clean dry cloth to wipe surface areas. 
  • Always use coasters or runners to avoid placing cups, pots, glasses or serving dishes straight onto the surface.

LEATHER

Leather is a natural, organic material. Any leather upholstery will develop markings, wrinkles, grooves, etc. over time creating a rich patina that will be different in every piece. Real or Genuine leather is made from real animal skin, and it can be categorised as top-grain or full-grain leather.
  • Full-grain leather is considered the best grade of leather and it is the upper layer of the animal’s hide. It has natural imperfections and an authentic appearance.
  • Top-grain leather is the outermost hide layer of the animal which is then sanded off to remove any imperfections or irregularities.
General care instructions:
  • Avoid direct sunlight to prevent colour fading. 
  • To ensure long life, avoid any sharp objects rubbing against the material. 
  • For regular maintenance, dust using a soft and clean dry cloth. You can also use a vacuum cleaner with a soft brush to avoid scratches.
  • If stained, blot the stain immediately and wipe the surface with a mild-soap damp cloth, and dry with a soft clean cloth. Do not spot clean
  • Use Leather Cleaner/Conditioner on your furniture about 1-2 times a year to maintain the beauty and condition of the piece.

FAUX (PU) LEATHER

PU Leather (polyurethane) is a synthetic material that imitates the same characteristics of real leather. It is usually dyed or waxed to recreate an artificial grain or patina having also markings, wrinkles, grooves, etc. Due to the various material compositions it becomes as durable as real leather.

General care instructions:
  • Avoid direct sunlight to prevent colour fading.
  • To ensure long life, avoid any sharp objects rubbing against the material.
  • For regular maintenance, dust using a soft and clean dry cloth. If stained, we recommend water-based cleaners for faux leather.
  • If the stain is from a hard spill such as oil, we recommend using a mild upholstery cleaner and finishing with a dry clean cloth.

MARBLE

Marble is an organic, porous and extremely durable stone that is referred to as metamorphosed limestone. It is commonly used as a building element due to its resilience and its characteristic look. Each piece varies in veining, tone and texture.

General care instructions:
  • Extreme heat can crack marble. Always use coasters or runners to avoid placing cups, pots, glasses or serving dishes straight onto the surface.
  • Dust using a soft and clean dry cloth. Do not use dusting sprays or abrasive cleaners.
  • Spilled liquids should be wiped right away with a clean damp cloth (lukewarm water). If there are challenging stains in the surface, use a ph-neutral soap or a specific marble cleaner that will not degrade its veining and strength qualities.

FABRICS

General care instructions:
  • Avoid direct sunlight to prevent colour fading.
  • To persevere with the furniture fabrics, rotate your seats and back cushions every month.
  • To persevere cushion and pillow shape, flip, rotate and fluff the cushions weekly to every month.
  • Pilling can occur as a result of normal daily wear. They can be removed with a pilling tool.
  • Do not pull fabric threads instead, trim them with scissors.
  • Dust using a soft and clean dry cloth. You can also use a vacuum cleaner with an upholstery attachment.
  • If there is a spill or stain, use a clean dry cloth immediately. Starting from the outer edge of the stain and moving towards the centre. Do not rub as it can spread the stain extension.
  • If there is a challenging stain, you can use a mild upholstery cleaner. These types of cleaners might require the use of water. If so, we recommend using still water instead of tap water which can stain or fade colours due to its mineral component.
  • For large portions or extreme material stains, we do recommend consulting professional cleaning services.

FEATHER-FILLED CUSHIONS

General care instructions:
  • Cushions with a filling of feathers or fibre, should be shaken regularly to ensure form stability.
  • Occasional feather escapes will happen. It is a normal characteristic for this kind of cushion. Do not pick and pull feathers unless they escape by themselves.

DEFENER PERFORMANCE FABRICS

Defender Performance Fabrics are textiles used in some of our sofas and sectionals. The fabrics that feature this component are powered with a superior stain protection technology that do not wear or wash away over time. These fabrics are moisture repellent and free of potential harmful levels of chemicals and flame retardants, as well as non-leaching technologies. These protective formulations will not transfer to skin or other fabrics at touch. 

Spot cleaning:
  1. Blot away the stain with a clean dry towel. Rotate frequently to avoid transferring or extending the stain.
  2. Mix together mild soap and water. We recommend mixing 1/4 teaspoon of enzyme laundry detergent like Tide or Cheer with 1 cup of warm water.
  3. Apply the solution using a spray bottle and agitate with a soft bristle brush.
  4. Blot with a clean towel and rinse. Repeat if necessary.
  5. For dried stains remove residue by brushing lightly or using a vacuum.
If a sofa or sectional features this material, it will be specified in the product description. To inquire about Defender fabrics in custom pieces, please send us an email to spaces@stonewaters.com.

Fabric Cleaning Codes:
Fabric manufacturers also categorise fabrics and materials with appropriate cleaning solutions. If you see any of the following codes, there is a specific type of cleaning for your fabrics.
  1. D - Dry Clean Only
  2. W - Water Based Cleaner: spot clean using only the foam from a water-based cleaning product such as mild soap or non-solvent upholstery product. Apply the foam with a soft brush in a circular motion. Vacuum when dry.
  3. S - Solvent Based Cleaner: spot clean using mild water-free solvent or dry cleaning product. Clean only in a well ventilated room and avoid any product containing carbon tetrachloride or toxic materials.
  4. WS - Water/Solvent Based Cleaner: spot clean using mild solvent, upholstery soap or foam from a mild detergent. When using a solvent or dry cleaning product, follow instructions carefully and clean only in a well ventilated area. Avoid any product containing carbon tetrachloride or toxic materials.
If you are wondering what fabric your furniture is made of, check the product details online or send us an email to spaces@stonewaters.com.

RUGS

General care instructions:
  • We recommend using a rug pad to preserve the life of the rug.
  • To prevent fading and wear, rotate the rug every 3 months to avoid uneven wear. For hide rugs, rotate every 6 months.
  • Use professional cleaning services to wash your rug every 2-4 years, depending on usage.
  • Spot cleaning the rug as needed using a clean damp cloth. Do not use any soap or cleaning products. For challenging stains, we recommend seeking professional cleaning services.
  • Use vacuum as needed using suction only. Turn off the beater bar as it can damage the rug fibres.
  • Jute Rugs: to preserve its life, gently brush out broken fibres and vacuum the rug on the lowest setting mode. Do not pull the fibres by hand, but clip them off with scissors.
  • Viscose Rugs: clean spills immediately with a clean cloth or sponge. Place viscose rugs in a cool, dry area. Exposure to moisture can cause fibres to yellow and fade.

CONCRETE

Concrete is a natural porous material. It can vary in colour, texture, composition and porosity may occur in the shape of visual imperfections or surface cracks. Non-structural cracks are possible and are not a manufacturing defect.
  • Clean your concrete surface using mild soap and water. Differ from using heavy abrasive, bleach-based or ammoniated cleansers. We also do not advise the use of most natural cleansers or citrus-based cleaners as they carry highly acidic agents that can damage concrete surfaces.
  • Do not use any cleaning products that contain acetone or denatured alcohol.
  • Wax your surface within 2 months of installation. Re-wax your product every 3-6 months. It is quick and easy and it will provide an extra layer of protection against stains.
  • Avoid dragging sharp or coarse objects across the surface.
  • Food preparation: regular preparation will not stain, however, spills should be wiped out as soon as possible. Waxing your surface will prevent oils and acidic materials from penetrating and produce discoloration.
  • Always use trivets, coasters or placemats to avoid hot objects on the surface that can cause sealer discolouration or rings. You can also use felt or rubber pads for the bottom of object surfaces such as terracotta pots, ceramics, etc.
Outdoor concrete pieces should be only in covered areas. To enhance your outdoor furniture’s life, we recommend to cover and seal your pieces if they are going to be exposed for long periods of time (winter).

FURNITURE INQUIRY

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