What is your return policy?
EXTENDED HOLIDAY RETURNS - All gifts purchased between 30/11/2022 - 12/24/2022 have an extended date of January 15th, 2023.
IN STORE RETURNS
With presentation of your receipt, unused products purchased (in-store or online) may be returned to our store within; 15 days of purchase, or 15 days after the receipt of the online order, based on the web order tracking information. Returned items will be subject to review upon return.
Products bought online can be returned to our store, however the refund must be processed through our online system, which is not instant and will require processing time.
Exchanges can only be facilitated for products bought in store and that are returned to the store. Products purchased online cannot be exchanged.
If you are unable to return your items to our store, you can send the product back for return. The return process must be initiated within; 15 days of purchase, or 15 days after the reception of the online order, based on the web order tracking information. Return postage cost is the responsibility of the customer.
ITEMS NOT ELIGIBLE FOR RETURN:
- Discounted items (not including the first order discount)
- If stated on the individual item
Please note: If there was a shipping charge associated with your order, this charge will not be refunded upon return, unless otherwise stated.
ALL SALE ITEMS AND GIFT CARDS ARE FINAL ITEMS
How do I return or exchange my order?
You can drop your package at our Main Store, please contact us for more details on this procedure.
Return by mail:
Place the items you are returning, along with your receipt and a printed copy of your order confirmation, in a securely sealed shipping container.
2. Make sure any old labels on your package are removed or obscured and affix your shipping label.
3. Address your package to:
STONEWATERS. 638 Main St. , T1W 2B5, Canmore, AB
*Please note, return delivery fees are the responsibility of the customer unless the product is damaged.
Can I pick up my order in the store?
You have the option to pickup your order in store and waive the shipping fees. Just select "Curbside Pickup @ Stonewaters Main Street" at checkout and we will send you an email when the order has been processed and is ready to be picked up.
Can I change my order?
We start working on your order as soon as we get it, so we are unable to make any changes or modifications to an order after it has been placed and confirmed.
What payment methods do you accept?
STONEWATERS.COM accepts the following forms of payment: Visa, MasterCard, Maestro, American Express, Apple Pay, Google Pay and PayPal.
What is the status of my order?
Once an order is placed, you will receive an order number and a confirmation email with your order summary. If you are a registered user, simply log in to your account.
Can I request an item be gift wrapped?
Yes! STONEWATERS.COM offers a gift wrap option. To select this option, click the Add Gift Wrap option during Checkout.
Gift cards are sold as unique digital codes. Stonewaters doesn’t create or ship physical gift cards.
You can redeem it by purchasing products and entering the gift card code at checkout.
Gift cards apply to the order total, including tax, shipping, and any transaction fees. If the order total exceeds the gift card value, you can pay the remaining amount using store's supported payment methods or another gift card.
Gift cards never expire.
When purchasing a gift card, you will go directly to checkout after clicking Purchase.
Where can I use my gift card?
Your STONEWATERS gift card may be used to any purchase at www.stonewaters.com. This card will not be exchanged for cash.
Can I split an order between a gift card and a credit card?
Yes. If their order total exceeds the value remaining on your gift card, you can pay the balance using standard payment methods.
Can I use more than one gift card on an order?
Yes. You can apply multiple gift cards to an order.
Can I use less than the full value of my gift card?
When using a gift card, the full value of the gift card is always applied. It isn’t possible to partially redeem a gift card unless the order total is less than the gift card balance.
Do sale pricing and discounts apply to purchasing gift cards?
No. Sales pricing and discount codes can’t be applied to purchasing a gift card. However, these discounts will apply to orders made using a gift card.
How can I check the Gift Card balance?
You will receive an initial email with the gift card balance. After entering the gift card code at checkout, you'll see the remaining balance if there is any.