SHIPPING
SHIPPING
What are the shipping rates for non-furniture items?
Standard Shipping for Canada:
- Free Shipping on Orders Over $150: Enjoy free shipping on orders over $150, before taxes and shipping costs.
- Shipping Fees for Orders Under $150: Orders under $150 will have shipping calculated and applied automatically at checkout.
Our Carriers: We primarily ship with UPS, FedEx, and Canada Post, depending on your location for the best service. Once your order is packed and picked up, you’ll receive tracking details via email.
Delivery Time: Orders typically arrive within 3 to 9 business days. Please note, this is an estimate from our carriers and may vary, especially during peak seasons. Thank you for your understanding!
Product Exclusions: Some items are excluded from our free shipping promotion due to their size and weight. Their shipping costs will be automatically calculated at checkout. Don’t worry, you’ll see any exclusions noted in the product description!
Standard Shipping for US:
- Free Shipping on Orders Over $150: Enjoy free shipping on orders over $150, before taxes and shipping costs.
- Shipping Fees for Orders Under $150: Orders under $150 will have shipping calculated and applied automatically at checkout.
Our Carriers: We primarily ship with UPS, FedEx, and Canada Post, depending on your location for the best service. Once your order is packed and picked up, you’ll receive tracking details via email.
Delivery Time: Orders typically arrive within 3 to 9 business days. Please note, this is an estimate from our carriers and may vary, especially during peak seasons. Thank you for your understanding!
Please note: We are not responsible for duty & export charges. Furniture and select products are excluded; check their descriptions for details.
Standard Shipping for International
- International shipping: The shipping rate will calculate and apply automatically at checkout.
- Our Carriers: Most of our International orders are shipped via Canada Post. Once your order is packed and picked up, you’ll receive tracking details via email.
- Local pickup: Free for collection from our Canmore store (usually ready within 24 hours).
- Furniture: See more details below.
If you have any questions or need help, feel free to reach out—we're here for you! 😊
What about shipping furniture?
- The Bow Valley, Calgary and Cochrane: We offer free delivery and assembly services to all customers located in the area that comprises Kananaskis, Canmore, Banff, Lake Louise and the hamlets of Dead Man’s Flats, Exshaw, Harvie Heights, Lac des Arcs, Cochrane and the city Calgary.
- Other Canadian Regions: For locations outside the specified areas above, our team will assess the situation and offer either drop shipping services or tailored shipping options to best suit your needs.
- US and International Shipping: Free shipping does not apply to International deliveries. Our team will request a shipping quote and provide you with details to confirm and proceed with payment. Note that we are not responsible for duties and export charges within your destination country.
- Local Pick Up: Free collection from our Canmore locations, Stonewaters Downtown or Spaces. Our team will notify you when it’s ready.
What is your processing time?
What is the delivery timeline for non-furniture items?
What is the delivery timeline for furniture?
I need my order faster. Do you offer express shipping?
Can I have a different shipping & billing address?
Can I be refunded for shipping fees?
RETURNS AND REFUNDS
How do I return items I purchased online?
How do I ship the items I want to return?
- Place the items you are returning, along with your receipt and/or a printed copy of your order confirmation, in a securely sealed shipping container.
- Make sure any old labels on your package are removed or obscured and affix your shipping label.
- Address your package to:
STONEWATERS
638 Main Street, T1W 2B5
Canmore, AB, CANADA
How do I exchange items online?
How long do I have to request a return for items purchased online?
Will I receive a receipt or email confirming my refund?
Can all items be returned?
Please get in touch if you have questions or concerns about your specific item.
ALL SALE ITEMS AND GIFT CARDS ARE FINAL SALE
What do I do if a product arrives damaged?
How do I return items I bought in-store?
- a) within 7 days of purchase, a full refund.
- b) within 14 days, in-store credit.
FURNITURE
Can I visit Stonewaters Spaces?
What kind of services does Stonewaters Spaces offer?
What happens during the free 30-minute Intro Session?
What’s included in the Home Interior Assessment?
- Moodboards
- Fabric and finish swatches
- Furniture selections and pricing
- A follow-up meeting to review your design
Do you help with installation and styling too?
Can you furnish rental homes or commercial spaces?
How do I get started?
How many locations do Stonewaters have?
- Stonewaters Lifestyles: 638 Main Street, Canmore, AB, T1W 2B5.
Carrying lifestyle products, décor and a few furniture pieces. - Stonewaters Spaces: 306 101A Bow Valley Trail, Canmore, AB, T1W 2N0.
Our showroom, a hub for furniture and home styling created to assist in elevating your living space design.
When can I expect to receive a response about my furniture inquiry?
Where are your furniture pieces made?
Do you offer custom services?
Do you offer fabric samples?
Where can I find furniture measurements?
- Visit our website www.stonewaters.com
- Search for the product you are interested in.
- Find all its details, including measurements in the product description.
How can I take care of the furniture?
Can I purchase furniture in your locations?
Can I hold/reserve furniture?
What is included in our Assembly Services?
Can I change my delivery address after I have placed my furniture order?
How long does it take for a furniture order to arrive?
Why has my furniture order been delayed?
What payment methods do you accept?
How do I change or cancel a non-furniture order I’ve already placed?
How do I change or cancel a furniture order I’ve already placed?
- Made-to-order products: Please note that paid customized orders cannot be cancelled if the production process has started.
- Travelling products: Unfortunately, if an order needs to be cancelled and it is already travelling to your home or to Stonewaters, a restocking fee of 30% will be required. This fee will apply because cancelled items will need to be returned to the supplier or our warehouse.
Do you offer financing options on furniture purchase?
I am seeking personal advice for my home furniture and décor. Who do I contact?
Will Stonewaters Spaces honor furniture pieces if I find a lower price elsewhere?
How can I submit a claim regarding furniture?
What is your furniture warranty?
Visit our Furniture Warranty page to find all the details you may need.
I would like to work at Stonewaters. Where can I view your career opportunities?
I would like to do a marketing collaboration with Stonewaters Spaces. Who do I contact?
PRODUCTS
Are all products available in store also available at stonewaters.com?
I saw something online that I can no longer find. What happened?
Can I purchase an item online that is not shown or no longer shown on stonewaters.com?
BILLING
Which payment methods are accepted online?
- Credit Card (American Express, Discover, Mastercard & Visa)
- Google Pay
- Apple Pay
- Paypal
- Shop Pay – Pay now or split into 4 interest-free payments
- Stonewaters Gift Card