We're here to ensure your orders arrive smoothly. Discover our delivery rates, shipping methods, and more, guaranteeing your shopping experience is in safe and reliable hands.
What are the shipping rates?
- Free Shipping: Canada & US only when spending over $100 before shipping and GST online. (excludes furniture and select products - excluded products will have this detailed in their description).
- Standard $15.00: Canada & US only when spending under $100 before shipping and GST online. (excludes furniture and select products - excluded products will have this detailed in their description).
- Local pickup: Free for collection from our Canmore store (usually ready within 24 hours).
- Furniture: An individual quote will be provided for all furniture deliveries. Please contact firstname.lastname@example.org for further details.
- International shipping: We do offer international shipping. The shipping rate will calculate and apply automatically at checkout. Note that we are not responsible for duty & export charges. (excludes furniture and select products - excluded products will have this detailed in their description).
What is your processing time?
All orders will be processed within 3 to 4 working days.
Please note that it may take longer during the busy sales season: Black Friday, Cyber Monday, Boxing Day and Seasonal Sales. Thank you for your understanding.
When will my order be delivered?
As soon as your order ships, you will receive an email containing a direct link to the carrier’s website, which will allow you to track your package.
Orders sent within Canada can expect to be received within 4 to 7 business days.
I need my order faster. Do you offer express shipping?
We are currently unable to offer express shipping. You should expect to receive your order in 4 to 7 business days within Canada.
Can I have my order shipped to a different address than my home address?
Yes. You may have your orders shipped to any valid address you choose. First, enter the shipping address in the Shipping and Payment section and then later on in the checkout process you can indicate your billing address.
Can I be refunded for shipping fees?
No. Shipping fees are non-refundable. The same is true for shipping surcharges applied to certain items based on their size, weight, and destination. Even if you return your order.
What about shipping furniture?
All of our furniture items ship in an oversized box that incurs special handling fees, and it is not included in any free shipping promotions. Special handling fees are not calculated at the checkout, so you will receive a separate invoice for any additional costs once your order is placed.
Please contact email@example.com with your Postal/ZIP code if you would like us to calculate the costs ahead of time for you.
Extra charges do not apply to store pickup.